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Privacy & Refund Policy

Who we are

Our website address is: https://www.excellentedges.com

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Behavioural Remarketing

Excellent Edges uses remarketing services to advertise on third-party websites to you after you visited our Service. We, and our third-party vendors, use cookies to inform, optimize, and serve ads based on your past visits to our Service.

–  GOOGLE

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

–  CUSREV

Cusrev (CR) customer reviews service is provided by Customer Reviews Ltd. CR acts as an independent third-party that invites all verified buyers to review their experience with products and services provided by the businesses. Reviews are then made public. You can opt-out of email from CR by unsubscribing to our emails.

For more information on the privacy practices of Customer Reviews, please visit the CR Privacy Policy web page:

https://www.cusrev.com/privacy-policy

 


Refund Policy

To make it easier when ordering online during this time, if you’re not 100% happy with your choice, return your scissor within 14 days for a full refund or exchange, your choice! Get in contact with us.

 


Guarantee Conditions & Factory Warranty

For all new products Excellent Edges proudly manufactures high quality serviceable products that will give many years of service when properly maintained and repaired.

Please return them to Excellent Edges Ringwood or an E.E. Trained Bladesmith workshop for repair, as we cannot guarantee proper repair with other companies. Sharpening by Non Trained Bladesmiths may void your guarantee.

All our products carry a lifetime guarantee against defective materials and workmanship. Our comprehensive Quality Management System ensures that your purchase has been thoroughly checked and tested.

If you are not satisfied in any way please return them to where you purchased them or to our main factory in Melbourne with a note of what is wrong. We will repair or replace them at our discretion.

Please be aware that the following may void your guarantee:

  • Attempts at repairing/sharpening by other than E.E. certified bladesmiths.
  • Incorrect maintenance such as lack of correct oiling (we provide a free bottle of E.E. Camellia Oil with every scissor sold) or incorrect tensioning.
  • Incorrect use such as cutting materials other than hair or drops and accidents.

 

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